Terms and Conditions

Finchley Removals Service Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Finchley Removals to its customers. By requesting, booking or using any of our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Company means Finchley Removals, the provider of removal and related services.

Customer means the individual, business or organisation requesting and responsible for paying for the services.

Services means any removal, packing, unpacking, loading, unloading, storage, clearance, or associated services provided by the Company.

Goods means the items and property that are to be moved, handled, stored or otherwise dealt with as part of the Services.

Premises means any property, building, room or location from or to which the Services are provided.

2. Scope of Services

The Company provides household and commercial removal services, including packing and unpacking, furniture handling, and related assistance. Services are generally provided within the Company's usual service area, which focuses on Finchley and surrounding districts, but may extend further by prior agreement.

The exact nature and scope of the Services will be as set out in the quotation or booking confirmation, which forms part of this agreement. Any additional services requested on the day of the move are subject to staff and vehicle availability and may incur extra charges.

3. Quotations and Estimates

All quotations are based on the information supplied by the Customer, including but not limited to property access, volume and nature of Goods, distance travelled, parking arrangements and any special handling requirements.

Unless otherwise stated, quotations:

Are exclusive of any local authority parking charges, congestion charges, tolls or permits, which will be payable by the Customer.

Are valid for a limited period as specified in the quotation, after which the Company may revise or withdraw the quotation.

Do not include disconnection or reconnection of appliances, removal of doors or windows, specialist dismantling or assembly, or removal of items requiring specialist equipment, unless expressly agreed in writing.

If the information provided by the Customer is incomplete or inaccurate, the Company reserves the right to adjust the quotation or charge additional fees to reflect the actual work required.

4. Booking Process

A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation. The Company may require a deposit or prepayment to secure the booking. Any proposed dates are subject to availability at the time of confirmation.

The Customer is responsible for checking that all details in the quotation and booking confirmation are correct, including addresses, dates, times, access arrangements and any special requirements. Any discrepancies must be notified to the Company as soon as possible.

The Company reserves the right to decline a booking or to cancel a booking where it reasonably believes that it cannot safely or lawfully carry out the Services.

5. Customer Responsibilities

The Customer agrees to:

Ensure that the Premises are safe, accessible and suitable for the provision of the Services on the agreed date.

Arrange suitable parking for the Company's vehicles as close as reasonably possible to the Premises, and bear the cost of any associated parking fees, permits or fines incurred as a result of inadequate arrangements.

Ensure that all Goods are ready for removal, properly packed where the Company is not providing packing services, and clearly marked where special care is required.

Remove, secure or isolate any hazardous substances, breakable fixtures or fittings and any items that the Company has agreed in advance cannot be moved.

Be present or represented by an authorised person at both collection and delivery addresses to supervise the move, provide access and sign relevant documentation.

6. Excluded Items

Unless expressly agreed in writing, the Company will not carry, move or handle:

Explosive, illegal, hazardous or flammable materials including gas cylinders, fuels, chemicals and paints.

Perishable goods, live plants or animals.

Cash, securities, jewellery, precious metals, valuable collections, or irreplaceable documents.

Any item which, in the reasonable opinion of the Company, presents a risk to staff, vehicles, property or other Goods.

If such items are moved without the Company's knowledge, the Company shall have no liability for any loss, damage or consequence arising from them, and the Customer may be responsible for any resulting damage or legal issues.

7. Payments and Charges

Unless otherwise agreed in writing, all charges are payable as follows:

A deposit or prepayment may be required at the time of booking.

The balance is normally due on or before completion of the Services on the moving day.

Where services are charged on an hourly basis, time is calculated from the arrival of the team at the first Premises until completion at the final Premises, including reasonable travel time between addresses within the service area.

The Company reserves the right to charge additional fees where:

The move takes longer than estimated due to circumstances beyond the Company's control, including inadequate access, delays in obtaining keys, waiting time or additional Goods not declared at the time of quotation.

There are unexpected obstacles or access issues, such as narrow staircases, long carries, or parking restrictions that were not disclosed in advance.

Additional services are requested on the day, such as extra packing, dismantling or reassembly.

If payment is not received when due, the Company may charge interest on overdue amounts and may withhold delivery of Goods or suspend further services until payment is made in full.

8. Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible.

The Company may apply the following cancellation or postponement charges, calculated as a percentage of the agreed price:

More than seven days before the booked date: no cancellation charge, subject to deduction of any non-refundable costs incurred by the Company.

Between seven days and 48 hours before the booked date: up to 50 percent of the agreed price.

Less than 48 hours before the booked date or on the day: up to 100 percent of the agreed price.

Where a booking is postponed, the Company will make reasonable efforts to accommodate the new date but cannot guarantee availability. If a suitable date cannot be agreed, the postponement may be treated as a cancellation and the above charges may apply.

9. Access and Parking

The Customer must provide accurate information about access at both collection and delivery addresses, including any parking restrictions, distance from parking to the Premises, stairs, lifts, narrow doorways or other obstacles.

If suitable parking is not available, or if access is significantly more difficult than indicated, the Company may:

Charge additional fees to cover extra time, labour or equipment required.

Refuse to move certain items where it would be unsafe or likely to cause damage.

Reschedule the service, in which case additional charges may apply.

10. Packing and Customer-Prepared Goods

Where the Customer undertakes some or all of the packing, the Customer is responsible for ensuring that Goods are securely and adequately packed for transport. The Company shall not be liable for damage arising from poor or inadequate packing carried out by the Customer or a third party.

Where the Company provides packing services, reasonable care will be taken to pack Goods safely using materials deemed suitable for the purpose. The Company does not guarantee that original packaging will be used unless specifically agreed.

11. Liability for Loss or Damage

The Company will take reasonable care in handling and transporting Goods. However, the Company's liability for loss or damage is subject to the following limitations.

The Company is not liable for:

Normal wear and tear, or minor marks and scuffs arising from the ordinary course of moving.

Damage to premises, fixtures or fittings where the Customer has not taken reasonable steps to protect vulnerable surfaces or stated in advance that extra care is required.

Damage or loss resulting from inherent defects, pre-existing damage, instability or fragility of Goods, including self-assembly furniture not designed to be moved once assembled.

Damage to Goods packed by the Customer or a third party.

Loss of or damage to items excluded under these Terms, or where the Customer has failed to disclose their nature or value.

Any indirect or consequential loss, such as loss of profits, loss of enjoyment, or loss of use.

Unless otherwise agreed in writing, the Company's total liability for loss of or damage to Goods, premises or property arising out of any one move shall not exceed a reasonable limit appropriate to the value of the work undertaken. The Customer is advised to arrange separate insurance cover if the value of the Goods exceeds the likely limit of the Company's liability.

12. Claims and Notification of Damage

The Customer must inspect the Goods and the Premises as soon as reasonably possible after completion of the Services. Any visible loss or damage believed to have been caused by the Company must be reported to the Company in writing as soon as reasonably practicable and no later than seven days after the move.

Where an item is found to be damaged, the Customer must retain the item and any packaging for inspection. The Company may require reasonable evidence, including photographs and descriptions of the damage.

Failure to notify the Company of any claim within the required period may affect the Company's ability to investigate the matter and may affect any remedy offered.

13. Waste, Disposal and Environmental Regulations

The Company complies with applicable waste and environmental regulations. The Customer must not request the Company to dispose of items in a way that breaches local or national legislation.

Where the Company agrees to remove unwanted items or waste, additional charges will apply. The Company will only dispose of items at licensed facilities or through lawful channels in line with waste carrier and duty of care requirements.

The Company reserves the right to refuse to remove or dispose of:

Hazardous or controlled waste, including chemicals, asbestos, medical waste or similar materials.

Items that may cause contamination, infestation or environmental harm.

The Customer is responsible for ensuring that any items presented for disposal are suitable for transport and do not contravene relevant waste regulations.

14. Delays and Events Beyond Our Control

The Company will make reasonable efforts to carry out the Services on the agreed date and within a reasonable time. However, the Company shall not be liable for delays or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to severe weather, traffic disruption, accidents, road closures, strikes, vehicle breakdowns, or illness.

In such cases, the Company will seek to minimise disruption and, where necessary, rearrange the Services at the earliest reasonable opportunity. Any revised arrangements will be agreed with the Customer.

15. Insurance

The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services. This is not a substitute for comprehensive contents or transit insurance for the Customer's Goods.

The Customer is strongly advised to maintain their own insurance for the full value of the Goods being moved or stored, as the Company's liability is limited as set out in these Terms and Conditions.

16. Privacy and Data Protection

The Company will collect and use personal information provided by the Customer for the purpose of supplying the Services, processing payments, managing bookings and complying with legal obligations.

The Company will take reasonable steps to keep personal information secure and will not sell or share such information with unrelated third parties except where required to perform the Services, process payments, or comply with applicable law.

17. Termination

The Company may terminate or suspend the Services with immediate effect if the Customer:

Fails to pay any amount due under these Terms on the due date.

Provides misleading, incomplete or inaccurate information that materially affects the provision of the Services.

Behaves in a threatening, abusive or unlawful manner towards the Company's staff or contractors.

In the event of termination, the Customer will remain liable for any charges incurred up to the date of termination and any additional costs reasonably incurred by the Company as a result.

18. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless changes are required by law or regulation.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.

Any agreement between the Company and the Customer for the provision of Services incorporates these Terms and Conditions and constitutes the entire agreement between the parties in relation to its subject matter.