Privacy Policy
Finchley Removals Privacy Policy
This Privacy Policy explains how Finchley Removals collects, uses, stores and protects your personal data when you use our removal, storage and related services. It applies to all Finchley Removals customers and prospective customers in our service area, including individuals, households and businesses that contact us or use our services.
We are committed to respecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who This Privacy Policy Applies To
This Privacy Policy applies to all customers and potential customers of Finchley Removals in our service area. This includes people who:
Request a quote or estimate for removal or storage services.
Make a booking for removal, packing, storage or related services.
Communicate with us by telephone, in writing or in person.
Visit our website or interact with our online forms where applicable.
By providing your personal data to Finchley Removals, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include:
Identity and contact details, such as your name, address, service address, delivery address and basic contact details.
Service details, including information about your move, such as property type, access details, inventory lists or special handling requirements.
Communication records, including information provided when you contact us by phone, in writing or in person, and notes relating to your booking or quote.
Payment information, which may include basic transaction details. Payment card data, where collected, is handled securely and in accordance with relevant standards.
Technical and usage data, where applicable, such as basic information from visits to our website, including your approximate location and the pages visited, to help us improve our services.
We do not intentionally collect special category data, such as health information or other sensitive categories. If such data is provided to us, it will only be used where strictly necessary to deliver the agreed services, for example in relation to specific access needs.
Lawful Basis for Processing Your Data
We process your personal data under one or more of the following lawful bases:
Contract: To take steps at your request before entering into a contract with you and to perform our contract with you, such as providing removal or storage services, issuing confirmations and handling your bookings.
Legal obligation: To comply with legal and regulatory requirements, for example record keeping, accounting and responding to lawful requests from authorities.
Legitimate interests: To pursue our legitimate business interests, such as managing our relationship with you, improving our services, ensuring the security of our operations and preventing fraud, provided that your interests and fundamental rights do not override those interests.
Consent: Where we rely on your consent, for example for certain types of marketing communication. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including preparing quotes, arranging site visits, planning moves, providing packing and storage and completing the agreed work.
To manage our relationship with you, including sending service updates, confirming bookings, responding to your enquiries and handling feedback or complaints.
To process payments and manage billing, refunds and related financial transactions.
To maintain business records, accounting records and for internal management and reporting purposes.
To improve our services, including reviewing how our services are used and assessing customer satisfaction where feedback is given.
To protect our business and our customers, including fraud prevention, security measures and handling disputes.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in compliance with data protection law. These third parties act as data processors or independent controllers, depending on their role.
Data processors may include:
IT service providers that support our systems and data storage.
Payment processing providers that handle transactions on our behalf.
Subcontracted service providers assisting with removals, storage or specialist services where required.
Professional advisers such as accountants or legal advisers where strictly necessary.
We ensure that any data processors we use only process your personal data on our instructions, apply appropriate security measures and comply with data protection law through suitable contracts or terms of service.
We may also share personal data where required by law, regulation or a valid legal request from an authorised body.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general:
Customer and service records are kept for as long as you remain a customer and for a reasonable period afterwards, typically several years, to handle queries, disputes or legal obligations.
Financial and transaction records are retained for the period required by tax and accounting laws.
Enquiry information for potential customers is retained for a limited period to follow up on quotes and manage our business records.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
International Transfers
Where possible, we store and process personal data within the United Kingdom or the European Economic Area. If it becomes necessary for us or our processors to transfer your personal data outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data and comply with data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure storage, staff awareness and limiting access to personal data to those who have a business need to know it.
While we take reasonable steps to protect your data, no system can be completely secure. We will notify you and any applicable regulator of a personal data breach where we are legally required to do so.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the data we hold about you.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request erasure of your personal data where there is no good reason for us to continue processing it, or where you have successfully exercised your right to object.
Object to the processing of your personal data where we are relying on legitimate interests and you feel it impacts your fundamental rights and freedoms.
Request restriction of processing of your personal data in certain circumstances, such as while we verify its accuracy.
Request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on consent to process your personal data, without affecting the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can try to resolve your concerns directly.
Contacting Finchley Removals About Privacy
If you have any questions about this Privacy Policy, our data protection practices or if you wish to exercise any of your data protection rights, you can contact Finchley Removals using our usual customer contact channels as published on our official materials and communications.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
